Mission, vision and commitments

Mission


We are the public company whose corporate purpose is to provide Basque companies with holistic support for their initiatives on foreign markets; the aim is to bolster their competitiveness and their commitment to sustainability by means of customised programmes and services run from the Basque Country and from the network of offices abroad.

Vision


Our aim is to help Basque companies to make a qualitative leap in their international insertion and competitiveness on the global market, by establishing a value-added support framework, customising and segmenting the actions, driving the degree of openness and internationalisation of the economy, by boosting, consolidating and diversifying foreign trade.

Our commitments

We are a public company that offers an integrated service to Basque companies on their international path in order to strengthen their competitiveness in a sustainable way via the Foreign Network, subsidised programmes and Talent generation.

  • We are committed to the targets and assigned tasks, and strive to implement them and meet the agreed timelines.
  • We are actively involved in fulfilling our undertakings and to ensure full customer satisfaction.
  • We carry out our work with objectivity and ensure equal treatment when performing our activities.
  • We listen to and take into account the customers’ needs when making decisions and we exceed their expectations.
  • We foster cooperation and network to drive synergies between individuals and work areas to contribute greater value to our activities.
  • We engage everybody in achieving our vision with respect and empathy.
  • We encourage Cooperation, Camaraderie and Cohesion in the Work Teams.
  • We enthuse and bring people together.
  • We work in teams; we are versatile and at the same time self-reliant when carrying out the tasks.
  • We show respect, closeness, empathy and we treat each and every individual and company that contact us correctly.
  • We are approachable and we provide a personalised service for every company seeking our services.
  • We comply with the obligation to be fully accountable for all of our internal and external actions.
  • We embrace the principles of equality, transparency and competition in our work and our acts, and we are concerned about the future of our society.
  • We act ethically and we express ourselves coherently and genuinely, saying what we think and feel assertively.
  • We manage public resources responsibly and efficiently.
  • We work effectively, efficiently and for social profitability, with the undertaking to carry out our activities aware of their social benefit, using as few resources as possible, and achieving the set goals.
  • We lead by example, by responding positively to the obligations undertaken in our professional activity.
  • We build confidence, by being consistent, honest and sincere.
  • We fulfil our commitments. We ensure that we comply with what we say and sign.
  • We develop the ability to assume and fulfil our responsibilities and commitment to achieve the set goals, while optimising the available resources
  • We are committed to continuous improvement and advanced management.
  • We strive for continuous improvement.
  • We undertake to meet the goals established in the strategy and fulfil the actions in the management plan.
  • We are proactive and flexible, environmentally aware, develop creativity, and take on new challenges.

Customer centric

  • We are committed to the targets and assigned tasks, and strive to implement them and meet the agreed timelines.
  • We are actively involved in fulfilling our undertakings and to ensure full customer satisfaction.
  • We carry out our work with objectivity and ensure equal treatment when performing our activities.
  • We listen to and take into account the customers’ needs when making decisions and we exceed their expectations.

Networking and engagement

  • We foster cooperation and network to drive synergies between individuals and work areas to contribute greater value to our activities.
  • We engage everybody in achieving our vision with respect and empathy.
  • We encourage Cooperation, Camaraderie and Cohesion in the Work Teams.
  • We enthuse and bring people together.
  • We work in teams; we are versatile and at the same time self-reliant when carrying out the tasks.

Proximity

  • We show respect, closeness, empathy and we treat each and every individual and company that contact us correctly.
  • We are approachable and we provide a personalised service for every company seeking our services.

Transparency

  • We comply with the obligation to be fully accountable for all of our internal and external actions.
  • We embrace the principles of equality, transparency and competition in our work and our acts, and we are concerned about the future of our society.
  • We act ethically and we express ourselves coherently and genuinely, saying what we think and feel assertively.

Institutional stewardship

  • We manage public resources responsibly and efficiently.
  • We work effectively, efficiently and for social profitability, with the undertaking to carry out our activities aware of their social benefit, using as few resources as possible, and achieving the set goals.
  • We lead by example, by responding positively to the obligations undertaken in our professional activity.
  • We build confidence, by being consistent, honest and sincere.
  • We fulfil our commitments. We ensure that we comply with what we say and sign.

Advanced management and Innovation

  • We develop the ability to assume and fulfil our responsibilities and commitment to achieve the set goals, while optimising the available resources
  • We are committed to continuous improvement and advanced management.
  • We strive for continuous improvement.
  • We undertake to meet the goals established in the strategy and fulfil the actions in the management plan.
  • We are proactive and flexible, environmentally aware, develop creativity, and take on new challenges.

Euskera

At Basque Trade & Investment, we nuture our people, our culture and our language; Basque is therefore an intrinsic part of our strategy.

We prioritise the Basque language in external communications and image, and we work to promote it in-company as the working language. We also guarantee the linguistic right of the users and customers of our services; we are constantly striving to increase the use of the Basque language and alter linguistic habits.

Furthermore, we actively take part in initiatives such as Korrika, Euskaraldia – International Day of the Basque Language, and Egunean behin, to boost our commitment, not just in the work place, but also in society overall.

In this way, we want to showcase our commitment to mainstreaming Basque; despite not being new, our undertaking needs to be highlighted as a way of guaranteeing its compliance and as a driving force for other organisations, entities and the general public.

How can we help you?

At Basque Trade & Investment, we help you with your internationalisation process, whether you need personalised services and if you are looking for information to expand your company abroad.
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